The Swansea Police Department is committed to providing the highest quality of police services to all members of the public. We are very pleased of the fact that we receive many more compliments than complaints. However, if you do have a complaint the following will assist you.
Our goal is to ensure that our employees are properly trained in our policies and procedures and treat all citizens with fairness and dignity. A citizen complaint, and its subsequent investigation, causes the police to examine the services that we provide to our community and to make improvements when necessary in the way we provide those services.
Each complaint will be investigated and appropriate follow up actions taken. You will be informed of the results of the investigation initiated by your complaint.
It is the policy of the Swansea Police Department to:
a. Investigate all complaints against the department or a member of the department, regardless of the source of such complaints, through a regulated, fair, and impartial Internal Affairs Program;
b. Determine whether or not such complaints are valid; and
c. Take appropriate action.
If you wish to make a complaint about a member of the Swansea Police Department, please ask for the Officer-in-Charge. The Officer-in-Charge can help you resolve minor complaints, or answer questions about police procedures. The Operations Lieutenant, who is the officer in charge of Internal Affairs, investigates more serious complaints such as excessive force, civil rights violations or corruption.
Complaint forms are within the dispatch area of the police station which is located at 1700 G.A.R. Highway, Swansea, MA 02777. If you cannot pick up a form at the station, you may ask that a form be mailed to you.
The Swansea Police Department takes great pride in the professional manner in which its officers conduct themselves. All complaints will be investigated.